gan89 Privacy Policy

This Privacy Policy is issued by gan89 ("we", "us") and applies to all users who register, log in, or use the services available on the website gan89.onl ("Platform"). This policy describes how we manage your personal information in line with the obligations placed on us as an operator of an online gambling platform operating under an international licence.

By accessing or using the Platform, you acknowledge that you have read, understood and agreed to be bound by this policy. If you do not agree with any part of this policy, please stop using our Platform.

This policy may be amended from time to time. Any amendments will be announced through the Platform and the update date will be displayed at the top of this document. Continued use of the Platform after any changes is considered acceptance of the latest version of this policy.

In operating our platform, gan89 collects various types of information depending on the activities you carry out. That information includes but is not limited to:

• Identity information: full name, date of birth, identification card number (MyKad) or passport, gender and nationality submitted during account registration.
• Contact information: email address, mobile phone number, and mailing address where applicable.
• Financial information: bank account details, e-wallet account numbers (Touch 'n Go eWallet, ShopeePay, DuitNow) or crypto wallet addresses (USDT, BTC, ETH) linked to your account for deposit and withdrawal purposes.
• Technical information: IP address, web browser type, operating system, server log data and device information used to access the Platform.
• Activity information: betting records, transaction history, games played, amounts deposited and withdrawn, and time spent on the Platform.
• Communication information: copies of your correspondence with our customer support team.

gan89 uses collected personal information for legitimate and reasonable purposes, including:

• Verifying your identity during account registration and the Know Your Customer (KYC) process required by the regulatory body.
• Processing deposits and withdrawals accurately and securely to your account.
• Managing and maintaining your user account, including resetting passwords and managing security settings.
• Providing effective customer support when you contact us via live chat or email.
• Detecting and preventing fraud, money laundering, and misuse of the Platform.
• Complying with legal requirements, court orders, or directions from the relevant regulatory body.
• Analysing usage patterns for the purpose of overall Platform improvement.
• Sending you important notifications regarding your account, service updates, and policy changes.
• Supporting responsible gambling initiatives and identifying users who may need assistance with gambling habits.

gan89 respects the confidentiality of your personal information. We do not sell, rent, or disclose your personal information to any third party for commercial marketing purposes without your explicit consent.

However, there are certain situations where your information may be shared, namely:

• Authorised service providers: Third parties that assist us in Platform operations such as payment processors, identity verification service providers, and cloud computing companies. All such parties are bound by strict confidentiality agreements.
• Regulatory bodies and authorities: When lawfully required by legislation, court orders, or directions from our licensing regulatory body.
• Fraud prevention: With relevant agencies for the purpose of detecting or preventing fraud, money laundering, or other illegal activities.
• Business transfers: In the event of any merger, acquisition, or sale of company assets, user information may be transferred as part of those business assets.

In all sharing scenarios, we ensure that only the minimum necessary information is disclosed, and receiving parties are bound by data protection obligations equivalent to our own standards.

The security of your personal information is a priority for gan89. We implement various technical measures and operational procedures to protect your data from unauthorised access, loss, alteration, or accidental disclosure.

• All data communication between the Platform and your device is protected with industry-standard SSL/TLS encryption protocols.
• User account passwords are stored in encrypted format using strong hashing algorithms — we do not store passwords in plain text.
• Access to databases containing user personal information is restricted to specific staff only and is continuously monitored.
• Our systems undergo periodic security assessments and penetration testing by independent security experts.
• Cyber incident response procedures are in place to ensure any data breach can be detected and addressed promptly.

gan89 retains your personal information for as long as necessary to fulfil the purposes stated in this policy, or for as long as required by applicable laws and licensing requirements.

Generally, account records and transaction information will be retained for a minimum of five (5) years after account closure or termination of the business relationship, in line with anti-money laundering (AML) requirements and applicable tax laws.

When the retention period ends and there is no other lawful basis for retaining the data, your information will be securely deleted or anonymised in accordance with our internal procedures.

The gan89 platform uses cookies and similar tracking technologies to improve the user experience and understand how the Platform is used. The cookies we use include:

• Session cookies: Required to maintain your login session so you do not need to log in again each time you navigate between pages.
• Preference cookies: Store your language and display settings for a more personalised experience.
• Analytics cookies: Collect anonymous usage data to help us understand which parts of the Platform are used most often and identify areas for improvement.
• Security cookies: Help detect and prevent fraudulent activity and unauthorised access to your account.

You can manage or disable cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality of the Platform.

As an online gambling platform operating under international licensing, your personal information may be stored and processed on servers located outside Malaysia. In such cases, gan89 ensures that safeguards equivalent to international standards are applied to protect your data.

We ensure that all cross-border data transfers are carried out in compliance with applicable data protection requirements and only to countries or entities that provide an adequate level of protection.