gan89 Platform Terms and Conditions of Use

These Terms and Conditions ("Agreement") are a legally binding agreement between you ("User") and gan89 ("Company", "we") regarding the use of the online casino and sports betting platform operated under the domain gan89.onl.

By accessing this website, registering a new account, or using any services offered by gan89, you confirm that you have read, understood and agreed to be bound by all provisions contained in this document.

gan89 operates under a valid international licence. The platform offers slots, live casino, baccarat, roulette, blackjack, sic bo, sports betting, and various other games to adult users. This Agreement shall be read together with our Privacy Policy and Responsible Gambling Policy, all of which form the complete legal framework governing use of the gan89 platform.

Use of the gan89 platform is restricted to individuals who meet all of the following eligibility requirements:

• At least 21 years of age at the time of registration and while using the platform.
• An individual acting on their own behalf and not on behalf of any third party.
• Not located in a jurisdiction or geographic area where online gambling activities are prohibited by local law.
• Not declared bankrupt or restricted by any relevant financial authority.
• Have not had an account closed by gan89 for fraud or violation of the terms of service.

gan89 reserves the right to request identity verification documents such as a national identity card (MyKad) or passport at any time to verify user eligibility. Failure to provide the requested documents within the specified timeframe may result in temporary suspension or closure of the account.

Each user is permitted to have one active account only at gan89. Registering multiple accounts, whether using the same or different information, is prohibited and may result in all related accounts and their balances being frozen.

During registration, users are required to provide accurate, complete and current information. This includes full name as shown on the identity card, date of birth, an active mobile phone number, and a valid email address. False or misleading information may result in account closure without prior notice.

Users are fully responsible for all activities that occur within their account. Passwords must be kept secure and must not be shared with anyone. If you suspect that your account has been accessed by an unauthorised party, please contact our customer support immediately via live chat, available 24 hours a day.

• Usernames and passwords may not be transferred or sold to another person.
• gan89 will not be liable for losses resulting from unauthorised access caused by the user's own negligence.
• Users may update their personal information through the account settings section or by contacting customer support.

gan89 accepts deposits and processes withdrawals through the specified payment methods, namely Touch 'n Go eWallet, DuitNow, online banking via FPX, ShopeePay, and cryptocurrencies including USDT, BTC and ETH.

The minimum deposit amount is RM50 per transaction, regardless of the payment method chosen. The minimum withdrawal amount is also set at RM50. Withdrawals are typically processed within 10 to 45 minutes after the request has been verified.

• All deposits must be made using a payment method registered in the name of the user's account.
• Withdrawals will only be processed to the same account or payment method used for the deposit, for security purposes.
• gan89 reserves the right to delay or reject suspicious withdrawal requests while carrying out further checks.
• Any taxes or charges imposed by financial service providers are the sole responsibility of the user.

For withdrawals exceeding certain limits, gan89 reserves the right to require users to provide additional identity verification documents before the transaction is approved. This forms part of our standard compliance procedures.

gan89 offers various promotional programmes to registered users. All bonuses and special offers are subject to the wagering requirements and specific rules set out at the time the offer is launched.

Welcome Bonus: New users are eligible to receive a first bonus of 120% of the total first deposit amount, up to a maximum of RM1,500. The applicable wagering requirement is 10 times the bonus amount received, before any winnings from that bonus can be withdrawn.

• Bonuses may only be used for wagering purposes within the gan89 platform.
• Any attempt to withdraw a bonus before the wagering requirements are met will result in that bonus being forfeited.
• gan89 reserves the right to withdraw, modify or terminate any promotional offer at any time without prior notice.
• Users suspected of abusing the bonus system through hedging bets or other unauthorised methods may be subject to action including account closure.

The gan89 VIP Programme has four tiers: Bronze, Silver, Gold and Platinum. Each tier offers a different weekly cashback rate. Users move up tiers based on their activity level and loyalty on the platform.

All games available on the gan89 platform, including slots, live casino, baccarat, roulette, blackjack, sic bo, sports betting and other table games, are governed by their respective rules displayed within the game interface.

• Users are responsible for understanding the rules of each game before placing bets.
• Any game result that has been settled is final and cannot be disputed again unless there is clear evidence of a technical failure.
• If a technical disruption occurs during a game, gan89 reserves the right to void the round in question and return the bet amount to the user's account.
• The use of automated software, bots, or any unfair method to gain an advantage in games is strictly prohibited.

All game providers partnering with gan89 use certified random number generators (RNG) to ensure fairness and transparency in every game round.

gan89 users are required to behave respectfully and responsibly when using the platform. The following are strictly prohibited:

• Cheating, falsifying information, or using another person's identity.
• Using illegally obtained funds or participating in any money laundering activity through the platform.
• Harassing, threatening, or abusing customer support staff or other users.
• Attempting to exploit technical errors or bugs in the system for personal gain.
• Colluding or cooperating with other users to manipulate the game system.

Violation of any of the conduct rules above will result in immediate action against the account concerned, which may include temporary suspension, freezing of funds, or permanent account closure.

Users may close their account at any time by contacting the gan89 customer support team. Account closure requests will be processed once all active bets have been settled and there are no pending withdrawals.

gan89 reserves the right to suspend or close any user's account in the following circumstances:

• Violation of any provision in these Terms and Conditions.
• Suspected fraud, money laundering, or other illegal activity.
• Failure to meet identity verification requirements within the specified period.
• A request is received from a relevant authority.
• The user is found to be located in a region that restricts online gambling.

In cases of account closure due to a breach of terms, gan89 reserves the right to withhold the existing balance subject to internal review and investigation. Any decision made is final and binding.

The gan89 platform is provided "as is" and "as available". While we make every effort to keep the service running without interruption, gan89 makes no guarantee that the platform will be entirely free from technical errors, service disruptions, or delays.

• gan89 will not be liable for any losses arising from technical disruptions, network failures, or factors beyond our control.
• Users are solely responsible for their own betting decisions. Gambling involves real financial risk.
• gan89 is not liable for any indirect, consequential, or punitive losses that a user may incur.
• The maximum total liability of gan89 to any user under any circumstances shall not exceed the balance held in that user's account at the time the incident occurs.

gan89 reserves the right to amend, modify, or update these Terms and Conditions at any time. Amendments take effect immediately upon being published on this page. We will make reasonable efforts to notify users of significant changes via in-platform notifications or email.

Continued use of the gan89 platform after any amendment takes effect constitutes your acceptance of the revised terms. If you do not agree with the amendment, you have the right to close your account at any time.

These Terms and Conditions are governed by and interpreted in accordance with the laws of the international licensing jurisdiction in which gan89 operates. Any dispute arising from or relating to this agreement shall be resolved through the dispute resolution process established by the relevant licensing body.

The Malay language version of this document is the official version for users in Malaysia. In the event of any discrepancy between translated versions, the Malay language version shall serve as the definitive reference.